ChopHop Delivery App – Privacy Policy
Effective Date: 15th, Janunary 2024
Last Updated: 25th, October 2025
At ChopHop Delivery, your privacy is very important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application (“App”) and related services. By using ChopHop, you agree to the terms outlined in this policy.
We may collect the following categories of information:
Personal Information: Name, email address, phone number, delivery address, and payment details when you create an account or place an order.
Location Data: Precise GPS data to enable delivery tracking and accurate service fulfillment.
Transaction Information: Order history, items purchased, payment method, and delivery preferences.
Device & Usage Information: IP address, device type, operating system, browser type, app usage patterns, and log data.
Optional Information: Feedback, reviews, and communications with customer support.
We use collected information to:
Provide, process, and deliver your food orders.
Verify your identity and secure your account.
Improve app functionality, performance, and user experience.
Communicate important updates, promotions, or support messages.
Detect, prevent, and investigate fraudulent activities or misuse.
Comply with legal and regulatory requirements.
We may share your information in the following situations:
With Delivery Partners: To complete and deliver your order.
With Restaurants and Merchants: To fulfill orders and provide better services.
With Service Providers: For payment processing, cloud hosting, analytics, and customer support.
For Legal Reasons: To comply with applicable laws, regulations, or enforce our terms of service.
In Business Transfers: If ChopHop is acquired, merged, or undergoes restructuring, user data may be transferred.
We never sell your personal data to third parties.
We implement industry-standard safeguards such as encryption, firewalls, and secure servers to protect your information. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute protection.
Depending on your jurisdiction, you may have the right to:
Access the personal information we hold about you.
Request corrections or updates to your data.
Request deletion of your data, subject to legal obligations.
Opt out of marketing communications.
To exercise your rights, contact us at support@chophop.app
We use cookies and similar tools to improve app functionality, remember user preferences, and analyze app usage. Users may disable cookies through device settings, though some features may not work properly.
ChopHop does not knowingly collect data from children under 13 (or applicable local age limit). If we become aware that a child has provided personal data, we will take immediate steps to delete it.
Your information may be transferred to and stored in countries outside of your residence where data protection laws may differ. We ensure appropriate safeguards are in place when transferring such data.
We may update this Privacy Policy periodically to reflect changes in legal, technical, or business practices. Updates will be posted in the app, and continued use of ChopHop indicates your acceptance of the revised policy.
For questions, concerns, or requests regarding this Privacy Policy, please contact:
ChopHop Delivery App – Privacy Office
📧 Email: support@chophop.app
📍 Address: Uyo , Nigeria
