Effective Date: 3rd February 2024
Last Updated: 2nd October 2025
Welcome to ChopHop (“we”, “our”, or “us”).
This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our website, mobile applications, and services (collectively, the “Platform”).
ChopHop is operated by HitchPay Logistics Limited and provides a multi-vendor food delivery marketplace in Nigeria.
By using ChopHop, you agree to the practices described in this Privacy Policy.
We may collect:
Full name
Phone number
Email address
Delivery address
Login credentials
Payment-related information (processed securely by third-party payment providers)
Customers: Location is used to show nearby restaurants and delivery availability
Delivery Partners: Real-time location data is collected to enable order assignment, navigation, and delivery tracking
Device type, OS version
App usage data and logs
IP address and approximate location
We use collected data to:
Process food orders and deliveries
Connect customers with vendors and delivery partners
Provide real-time order tracking
Improve app performance and user experience
Communicate updates, offers, and support messages
Prevent fraud and ensure platform security
Comply with legal and regulatory obligations
We may share your information with:
Vendors (to prepare and fulfill your order)
Delivery partners (to complete deliveries)
Payment processors (to securely process payments)
Government or legal authorities (when required by law)
We do not sell or rent your personal data to third parties.
We implement reasonable technical and organizational security measures to protect your information.
However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
We retain your personal data only as long as necessary to:
Provide services
Meet legal and accounting requirements
Resolve disputes and enforce agreements
You have the right to request deletion of your account and associated personal data.
Email us at support@chophop.app
Use the subject line: “Account Deletion Request”
Include your registered email or phone number
Your account will be permanently deactivated
Personal data will be deleted or anonymized, except where retention is required by law
Order history may be retained for legal or accounting purposes
The Deliveryman App collects background location data to:
Track active deliveries in real time
Ensure accurate order status updates
Improve delivery efficiency and customer transparency
📌 Important:
Background location is collected only while the delivery partner is on duty or has an active order
Location tracking stops when the delivery task is completed or the delivery partner goes offline
(Deliveryman & Vendor Apps)
Foreground services are used to:
Display ongoing delivery status
Enable navigation and order alerts
Ensure uninterrupted tracking during active deliveries
Foreground services may be used to:
Receive real-time order notifications
Manage order preparation and status updates
Ensure timely communication with customers and delivery partners
These services run only when the app is actively in use and are essential for core app functionality.
ChopHop is not intended for users under the age of 18.
We do not knowingly collect personal data from children.
Our Platform may integrate third-party tools such as:
Payment gateways
Maps and navigation services
Analytics providers
These services operate under their own privacy policies, and ChopHop is not responsible for their practices.
You have the right to:
Access your personal data
Request correction of inaccurate information
Request account and data deletion
Withdraw consent where applicable
Requests can be sent to support@chophop.app.
We may update this Privacy Policy from time to time.
Changes will be posted on this page, and continued use of ChopHop means acceptance of the updated policy.
If you have questions or concerns about this Privacy Policy, contact us:
📧 Email: support@chophop.app
