ChopHop Delivery App – Refund Policy
Effective Date: 2nd, Jan , 2025
Last Updated: 3rd, October ,2025
At ChopHop, customer satisfaction is important to us. This Refund Policy outlines the circumstances under which refunds may be issued for orders placed through the ChopHop Delivery App. By placing an order, you agree to the terms below.
Refunds may be granted in the following cases:
Order Not Delivered: If your order was not delivered due to service failure.
Incorrect Order: If the items you receive are significantly different from what you ordered.
Damaged or Unsafe Food: If food arrives spoiled, contaminated, or unsafe for consumption.
Unauthorized Transactions: If your account was charged without your authorization.
Refunds will not be issued in the following cases:
If you provided an incorrect delivery address or were unavailable at the delivery time.
If you simply changed your mind after placing an order.
If you ordered from the wrong restaurant or item by mistake.
If part of the order was consumed before the issue was reported.
To request a refund:
Contact our support team via the app or at [Insert Support Email] within 24 hours of delivery.
Provide order details, a clear description of the issue, and photo evidence if applicable.
ChopHop will investigate the claim with the restaurant and delivery partner.
Approved refunds will be issued to your original payment method.
Processing time may vary depending on your bank or payment provider (typically 5–10 business days).
In some cases, ChopHop may provide app credits as an alternative to cash refunds.
If only part of the order is incorrect or missing, ChopHop may issue a partial refund or app credit instead of a full refund.
ChopHop reserves the right to decline refund requests that:
Are fraudulent or abusive.
Fall outside the terms of this policy.
Lack sufficient evidence.
If you have any questions about this Refund Policy or need assistance:
ChopHop Customer Support
📧 Email: support@chophop.app
📍 Address: Uyo, Nigeria
